Marc Humpert

Service Design · Product Design · UX Research · Systems Thinking

15+ years designing services, products, and systems that help complex organizations thrive.

Image of Interactive Classroom interface for MIND Research Institute
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MIND Education
Designing a Real-Time Instructional Service System for K–6 Classrooms
Image of blood drive management dashboard interface for Red Cross
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MIND Education
Designing a Service Ecosystem for Game-Based Student Learning
Image of Digital Asset Management system interface for AT&T
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AT&T
Designing Enterprise Governance Systems for Digital Asset Management
Image of e-commerce shopping experience for Disney
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Disney Movie Club
Optimizing Subscription Commerce Journeys to Increase Engagement and Conversion
Image of banking interface for Bank Of The West
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Bank Of The West
Building a scalable digital banking foundation during enterprise transformation

Experience designing complex service ecosystems and digital platforms that support millions of customers, employees, educators, healthcare professionals, and operational teams.

Logo for Acura
Logo for Amazon
Logo for Red Cross
Logo for AT&T
Logo for Bank Of The West
Logo for BI
Logo for Disney
Logo for Ericsson
Logo for Honda
Logo for Lenovo
Logo for Microsoft
Logo for MIND Research Institute
Logo for New York Presbyterian
Logo for Pfizer
Logo for Southern California Edison
Logo for T-Mobile

What It's Like To Work With Me

Marc's the kind of designer every team needs - skilled, thoughtful, and genuinely invested in creating great experiences.
Amanda Corbo
CXO & Product Design Executive
He has the ability to synthesize elaborate concepts into elegant flows, and a unique knack for finding the natural path the mind wants to take through even the most labyrinth-like systems.
Paige Banks
Lead Copywriter
He is so bright, observant, and a great listener, and really understands how to connect with customers and get them to share their perspectives.
Morris Neer
Senior UX Designer

How I Work

Understand People & Systems
Researching people, behaviors, operational realities, and organizational contexts to uncover needs, constraints, and opportunities.
Align Services & Stakeholders
Mapping journeys, workflows, and service ecosystems to create shared understanding and align teams around better outcomes.
Design Services & Experiences
Translating insights into services, products, and systems that help people navigate complexity with clarity and confidence.
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About Me

Portrait photograph

I help organizations transform complex systems into services and products that are easier for people to understand, trust, and use, especially in environments where clarity and human connection matter most.

Over the past 15+ years, I've designed forecasting tools, operational platforms, enterprise workflows, dashboards, and customer-facing products across healthcare, education, financial services, telecommunications, and emerging technologies.

My work combines product design, service design, UX research, and systems thinking to transform complex organizational problems into software that is easier for people to understand and use, meeting the needs of how people work, learn, and make decisions.

Whether I'm facilitating workshops, conducting research, mapping services, or designing products, I'm most energized by bringing clarity to complicated problems and helping teams move forward together.

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